Contact
One address, routed internally. Put the subject in the subject line and it reaches the right person without you having to guess our org chart.
Address, rather than a wall of them that all land in the same inbox anyway.
Days is the outside limit we hold ourselves to for a data request.
Every review and appeal route below, including a human re-check of an eligibility result.
Contact forms. A form that emails us is just an email with extra steps and worse deliverability.
What to put in the subject line
| If you are writing about | Start the subject with |
|---|---|
| A data protection request: what we hold about you, correcting it, deleting it, objecting to how it is used, or a copy of it | Data request |
| An eligibility result you believe was reached on the wrong facts | Eligibility review |
| A complaint about us, our process, or someone acting in our name | Complaint |
| Appealing a decision, once applications are open | Appeal |
| Someone claiming a credential they do not hold | False claim |
| Serving on the standards committee | Committee |
| Using the standard inside your own organisation | Licensing |
| Something on this site that is wrong | Correction |
| Press | Press |
Data protection requests
Write with Data request in the subject and say what you want. You do not need to cite a law, quote a regulation, or explain why. We aim to answer inside 30 days.
We may need to be reasonably sure you are who you say you are before we hand over or delete anything, which for most requests means writing from the address the record is attached to. We will not demand identity documents for a routine request.
The privacy policy sets out what we hold, for how long, and the one thing we will not do on request, which is remove a live credential from the public register.
Corrections
If a claim on this site is not true of what the site or the organisation actually does, that is a defect. Say which page and which sentence. A body that assesses other people's rigour should be checkable on its own, and corrections get recorded on the changelog rather than quietly edited away.
What we will not do by email
- Tell a credential holder who checked them. Verification is silent by design.
- Give an eligibility opinion on facts you describe informally. Use the published criteria, which are mechanical, so everyone with the same facts gets the same answer.
- Sell you preparation, or point you at anyone who does. There is no approved provider and no advantage to buy.
- Take payment. Applications are not open.
By post
National Board of Operations Professionals16220 N. Scottsdale Rd, Suite 300
Scottsdale, AZ 85254
United States
Post is answered, and it is slower. For anything with a clock on it, email is the better route.
The most useful thing you can send us right now
Not an email. Forty eight ratings.
The eight domains carry equal provisional weighting until practising operators say what the work actually is. That is the open question, and it is answered by filling in the job task analysis rather than by writing to us about it.