Accessibility
Two different promises live on this page. One is about this website. The other is about sitting an assessment, and it is the one that matters more.
Accommodations for an assessment
Nobody should be assessed on their ability to cope with the format of the assessment. If a disability, a health condition, a neurological difference or a temporary injury would make the standard format an unfair measure of what you know, we adjust the format.
Adjustments are made to how you are assessed, never to what you are assessed against. The published criteria stay the same for everyone, because a credential that means something different depending on who holds it is not a credential. Adjusting the format so the measurement is accurate is the opposite of lowering the bar.
Every accommodation. There is no fee, and no cost is passed on to you.
Marks on your record. An accommodation is never noted on a certificate or in the register.
Ask when you apply, not after you struggle. Late requests are still considered.
A person reads the request. It is not scored by a form.
How to ask
Applications are not open yet. When they are, the request goes in with the application. Until then, if you want to know in advance whether something can be accommodated, write to contact@nationalboardofoperations.org with Accommodation in the subject line and we will tell you straight.
Say what gets in the way rather than what you have been diagnosed with. We care about the barrier, not the label. Where we need evidence we will ask for the least that will do, and we will say why.
The candidate handbook holds the full process, including what happens if we say no and how to appeal that.
This website
We aim at the Web Content Accessibility Guidelines 2.2 level AA. We do not claim to have reached it everywhere, because we have not had the site independently audited, and saying otherwise would be the kind of unearned claim this organisation exists to argue against.
What is deliberately true of the site today:
- Every page works without JavaScript except the eligibility check and the job task analysis form, which are interactive by nature.
- Every page works with both analytics scripts blocked. Nothing is gated behind them.
- Text is real text, not pictures of text, so it reflows and resizes.
- Page structure uses real headings in order, so a screen reader can navigate by them.
- Images carry alternative text, and decorative images are marked as decorative rather than described.
- Colour is never the only way information is given.
- There are no automatic carousels, no autoplaying media, and no motion that starts on its own.
- No page has a time limit. The job task analysis saves a draft as you go and you can leave and come back.
Known gaps
Listing these is more useful than a compliance badge would be.
| Gap | Status |
|---|---|
| No skip to content link, so keyboard users pass the whole navigation on every page | Being fixed. |
| No independent accessibility audit has been carried out | Planned before applications open. |
| The job task analysis is long, and rating 48 tasks is demanding regardless of the interface | Inherent to the instrument. Drafts save so it can be done across several sittings. |
Tell us what is broken
If any part of this site stops you doing something, that is a defect and we want it reported rather than worked around. Write to contact@nationalboardofoperations.org with Accessibility in the subject line. Tell us the page, what you were trying to do, and what happened. If you use assistive technology, saying which one helps us reproduce it.
We answer, and fixes get recorded on the changelog like any other change.
An accommodation is not a concession
It is what makes the measurement accurate.
Assessing someone on their ability to tolerate a format tells you nothing about whether they can run operations. Removing that noise makes the result more true, not less.