NBOP National Board of Operations Professionals

Free, and not preparation for anything

The practice

The body of knowledge behind the eight domains, taught in the open. Six courses, one per volume, each fronted by an instrument you can run on your own operation today.

A standards body that keeps its body of knowledge behind a paywall is a trade association. The standard is published in full, the eligibility rule is arithmetic and public, and the practice behind both is here.

None of it is required to sit any assessment and none of it confers an advantage. That separation is deliberate and it is the reason the credential means anything.

The courses

  1. Volume I Mind Twelve Hundred Feet, and the Loops That Look Like Progress You are not under-resourced. You are under-resolved.

    See the 15 lessons Run the diagnostic

  2. Volume II Integrated Operations Nothing Fell, and the Seams That Break Anyway Nothing fell. That is the problem.

    See the 16 lessons Run the diagnostic

  3. Volume III Marketing Operations Five Seconds, and the Numbers That Rise as You Miss The numbers went up. That is not the same as being heard.

    See the 16 lessons Run the diagnostic

  4. Volume IV Revenue and Sales Operations Nothing Sold Less, and the Number Nobody Owns Nothing sold less. Everything cost more, one decision at a time.

    See the 15 lessons Run the diagnostic

  5. Volume V Customer Success Operations Six Months, and the Decision Already Made The renewal is not when they decide. It is when you find out.

    See the 14 lessons Run the diagnostic

  6. Volume VI AI and Automation Operations It Was Working, and Nobody Could Tell It was working. That is what everyone said, right up until it was not.

    See the 15 lessons Run the diagnostic

Two things worth doing, neither of which costs anything

Read the standard in full, free and in the open, before you pay anything or give anyone an address.